Equal Access to Education

Return, Cancellation and Refund Policy

1. Cancellation Before Shipment

• Orders not yet shipped can be canceled by:
  • Email: support@inchpaper.com
  • Phone: +91 77 038 6 098 2 (Please call between 10 am and 6 pm).
• Refunds will be processed within 24-48 business hours after the cancellation request is processed.

2. Cancellation After Shipment

• Orders cannot be canceled once shipped.

3. Refund Process for Cancellations

• Before Shipment: Refunds are processed within 24-48 business hours.
• After Shipment (Return): Refunds are initiated after products are received and verified at the warehouse.
• Payments via credit/debit cards or net banking will be refunded to the original account within 24-48 business hours, with an additional 2-3 business days for the amount to reflect.
• Refunds can also be provided via Inchpaper Coupons for future purchases.

4. Impact on Discounts and Loyalty Points

• Discount Vouchers: Treated as used even if the order is canceled.
• Loyalty Points: Credited back to the account upon cancellation.

Returns, Replacements, and Refunds

1. Easy Return Policy

• Return or exchange requests can be raised within 1 day of delivery.
• Partial returns are allowed (for one or more items in an order).

2. Return Process

• Step 1: Email support@inchpaper.com within 1 business day of receiving the order.
• Step 2: Provide your order ID, a return/refund/replacement request, and an image of the product with the invoice.
• Step 3: Products will be picked up within 2-4 business days. Refunds/replacements will be processed only if the items are received in their original packaging, with intact seals, labels, and barcodes.

3. Refund/Replacement Policy

• Refunds or replacements will be provided for the invoiced value of the returned product(s).
• Replacement is subject to stock availability. If unavailable, a refund will be provided after deducting delivery charges.

4. Items Not Eligible for Return/Exchange

• Products damaged due to misuse/overuse.
• Items without original packaging, tags, or accessories.
• Tampered serial numbers.
• Used or altered products.
• Products not covered by warranty.
• Return requests initiated after 1 business day of delivery.
• Free products received during promotions.

Special Cases

1. Damaged/Defective/Wrong Items

• In rare cases of receiving damaged, defective, or incorrect products, you can request a replacement or refund.

2. Free Gifts

• Free gifts must be returned along with the product.

3. Partial Returns

• Returns can be initiated at an item level. However, all components and complimentary products must be included.

Refund Process for Returns

1. Timeline

• Refunds are processed after returned products are received and verified at the warehouse.

2. Modes of Refund

• Credit/Debit Cards or Net Banking: Refund to the original account within 24-48 business hours, with an additional 2-3 business days for processing.
• Inchpaper Coupons: Refunds can also be issued as coupons for future purchases.

For further assistance, contact customer support at support@inchpaper.com.